Head of Account Management (AI)

Location: London, hybrid, with regular UK and US travel

Company

hirify.global provides an AI-powered frontline employee experience platform for retail, hospitality, and manufacturing, including an AI Store Copilot.

What you will do

• Lead, coach, and develop the Account Management team across the UK and US.
• Own retention, renewal, and expansion strategy for enterprise customers.
• Identify account risks, whitespace, upsell, and cross-sell opportunities.
• Guide strategic account planning around customer objectives, product adoption, renewals, and growth.
• Support complex renewals, pricing discussions, deal structures, and executive negotiations.
• Improve forecasting, pipeline management, performance reporting, and cross-functional alignment.

Requirements

• Significant experience leading Account Management, Customer Success, or another commercial post-sales function in B2B SaaS.
• Proven success improving retention and generating expansion revenue from enterprise customers.
• Experience coaching teams and driving collective performance without an individual sales quota.
• Confidence handling complex renewals, pricing decisions, and senior stakeholder conversations.
• Data-led approach to customer health, pipeline, forecasting, and performance management.
• Ability to work across UK and US teams, across time zones, and travel when required.

Culture & Benefits

• Hybrid work based in London.
• Regular travel across the UK and US.
• Commercial ownership across a high-value enterprise customer portfolio.
• Opportunity to work with an AI-powered platform serving frontline employees.
• Cross-functional collaboration with Sales, Customer Success, Finance, and senior leadership.