Technical Operations Manager

Location: Hybrid in Aberdeen or Glasgow, Scotland, United Kingdom

Company

Business technology provider delivering technical foundations, platforms, data, and business applications for energy, public-sector, and finance clients.

What you will do

• Lead the Technical Operations function across digital workplace, infrastructure, cloud platforms, application support, integration, and database services.
• Own operational performance, service maturity, customer outcomes, service commitments, reporting, and governance.
• Establish consistent standards for service ownership, observability, automation, escalation, runbooks, and continual improvement.
• Use monitoring, logging, incident, problem, capacity, and service-health data to reduce recurring incidents, alert noise, manual effort, and operational risk.
• Own operational readiness for new customers, services, and changes, including monitoring, knowledge, access, support models, escalation paths, and acceptance criteria.
• Recruit, coach, develop, and performance-manage operations leaders and engineering teams while directing priorities, escalations, and major-incident response.

Requirements

• Proven experience leading multidisciplinary technical operations or Managed Services teams.
• Strong knowledge of Managed Services operating models, service ownership, transition, operational readiness, incident, problem, change, capacity, and continual improvement practices.
• Experience with observability, monitoring, logging, event correlation, service-health data, and operational automation.
• Strong working knowledge of ITSM platforms and practices, including SLA/XLA reporting, escalation management, problem management, and service reviews.
• Experience leading customer onboarding, service transition, operational acceptance, major incidents, escalations, and evidence-based customer reporting.
• Direct people-management experience covering recruitment, onboarding, coaching, performance management, capability planning, and career development; a relevant service-management or leadership qualification is beneficial.

Culture & Benefits

• Inclusive workplace focused on caring for people, investing in training, and supporting career development.
• Personalised development plans and learning opportunities aligned with individual goals.
• Flexible working arrangements to support work-life balance.
• Generous annual leave, enhanced family-friendly benefits, and a pension scheme.
• Private health, wellbeing, insurance, employee assistance, and discounted cash-plan benefits.