Senior Business Systems Engineer (Jira/Aha!)

Location: Remote - USA

Base salary: $175,000–$200,000 per year, plus equity, benefits, and an annual bonus or commission plan.

Company

Builds identity trust infrastructure for the digital economy, verifying identities in real time and preventing fraud for businesses, governments, and individuals.

What you will do

• Own Jira, Aha!, and related platforms supporting product planning, engineering execution, portfolio management, and program tracking.
• Configure and maintain workflows, schemas, permissions, automations, dashboards, reporting structures, integrations, and platform documentation.
• Translate requirements from Product, Engineering, Technical Program Management, Finance, and IT stakeholders into scalable system designs.
• Build integrations using APIs, webhooks, automation frameworks, and tools such as Confluence, GitHub or GitLab, Slack, Workday, financial systems, and BI platforms.
• Improve roadmap, delivery, dependency, capacity, risk, financial, and executive reporting through stronger data standards and governance.
• Provide advanced troubleshooting, training, office hours, documentation, and guidance for administrators and power users.

Requirements

• 7+ years of experience in business systems engineering, enterprise applications, IT applications, platform administration, or a related field.
• Strong hands-on experience implementing and administering Jira and related Atlassian products.
• Experience supporting product management, engineering delivery, portfolio management, or enterprise work-management platforms.
• Experience with workflows, schemas, fields, permissions, automations, dashboards, reporting, APIs, webhooks, integrations, and data migration.
• Strong understanding of product development and software delivery practices, including roadmaps, initiatives, epics, sprints, releases, dependencies, and capacity planning.
• Experience with platform lifecycle management, stakeholder coordination, risk management, change management, troubleshooting, documentation, and governance.

Nice to have

• Hands-on experience with Aha! Roadmaps, Aha! Develop, Aha! Ideas, Jira Align, Productboard, Craft, Planview, Asana, Monday.com, Smartsheet, or equivalent platforms.
• Atlassian certifications or advanced Jira administration experience.
• Experience integrating Jira with GitHub, GitLab, Slack, Confluence, BI tools, or product management platforms.
• Experience in SaaS, fintech, identity, risk, fraud, or regulated technology environments.
• Familiarity with Agile, Scrum, Kanban, scaled planning, software capitalization, and scripting or automation with Python, JavaScript, Groovy, REST APIs, or low-code tools.

Culture & Benefits

• Remote role based in the USA.
• Work focused on complex identity, fraud prevention, and digital trust problems.
• Compensation includes base salary, equity, benefits, and an annual bonus or commission plan.
• Environment emphasizing ownership, critical thinking, precision, standardization, maintainability, and customer problem-solving.