Assistant After Sales International (m/f/d)

Location: Bayreuth, Germany

Company

hirify.global develops child-safety and lifestyle products including car seats, baby carriers, children's furniture, and strollers.

What you will do

• Oversee the international after-sales market and manage customer and after-sales complaints through completion.
• Process orders by phone, email, and EDI, including free-of-charge product exchanges.
• Plan deliveries, follow up on logistics issues, and provide updates on current after-sales topics.
• Carry out complex repairs on reclaimed goods and evaluate their function and quality.
• Support the complaints department with after-sales processes, structures, documentation, and guidelines.
• Support onboarding and development of new colleagues.

Requirements

• Experience in customer service, after-sales, complaints handling, or operations.
• Strong organizational and administrative skills with the ability to manage multiple priorities independently.
• Good communication skills and a customer-oriented, proactive, solution-oriented, and detail-oriented approach.
• Experience with order processing and logistics coordination.
• Fluent English and German.
• Good knowledge of MS Office and ERP or order management systems, plus the ability to work in an international team.

Nice to have

• Technical understanding or experience with product repairs and quality evaluation.

Culture & Benefits

• International environment with employees from more than 29 nations.
• Opportunities for professional and individual development.
• Inclusive workplace focused on diversity and equal opportunities.
• Competitive salary, attractive annual leave, and discounts on hirify.global products.
• Culture shaped by imagination, belief, passion, strength, respect, and love.