13 дней назад
Customer Success Manager (Tech Touch & SMB) (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Tech Touch & SMB) (Cybersecurity): Building customer relationships and maximizing adoption, retention, and expansion across an assigned portfolio with an accent on onboarding, product training, customer health monitoring, and executive engagement. Focus on driving measurable customer outcomes, coordinating renewals and cross-sell opportunities, resolving technically complex questions, and maintaining account performance against bookings targets.
Location: Tokyo, Japan
Company
provides a workforce security platform with attack simulation, security awareness training, collaboration security, and AI-powered agent security.
What you will do
- Build relationships with new customers, including management and executive stakeholders, and understand their objectives.
- Develop consultative customer success strategies and plans focused on adoption, value delivery, and long-term outcomes.
- Manage onboarding activities including account configuration, product and best-practice training, phishing and training campaigns, and change management.
- Monitor usage, adoption, customer health, satisfaction, and product value through ongoing engagement and business reviews.
- Coordinate with Technical Support, Renewal Specialists, and Account Managers on technical issues, renewals, upgrades, and cross-sell opportunities.
- Drive customer experience initiatives, meet bookings targets, and maintain accurate account records in the CRM.
Requirements
- Associate’s degree or equivalent experience and education preferred.
- Familiarity with standard concepts and practices in the IT security field.
- Experience with Salesforce or another CRM, Microsoft Excel and Word, Gmail, Google Docs, and web browsers.
- Prior Customer Success Manager experience is preferred; IT experience or exposure is a plus.
- Excellent verbal and written communication, customer service, negotiation, organization, and time-management skills.
- Ability to build rapport through phone, email, and video conferencing and work with minimal supervision.
Culture & Benefits
- Modern, high-tech, and collaborative work environment.
- Company-wide bonuses based on monthly sales targets.
- Employee referral bonuses, adoption assistance, and tuition reimbursement.
- Certification reimbursement and certification completion bonuses.
- Resume submission must be in English.
Hiring process
- An applicant assessment and background check may be included in the hiring process.
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