Manager, Order Management (SaaS)

Location: United States; remote work is available from the United States, preferably during Pacific timezone hours. The role may also be based at hubs in San Francisco or New York. In-person onboarding is required.

Annual base salary: $127,000–$183,000 USD.

Company

Figma provides a collaborative design platform that helps teams brainstorm, prototype, translate designs into code, and work together in real time.

What you will do

• Lead daily order processing from contract review and order entry through invoicing, including queue health, service levels, complex cases, and escalations.
• Manage, coach, and develop offshore employees and a Senior Order Management Analyst.
• Establish quality standards, monitor errors and backlogs, and improve documentation, controls, coaching, and processes.
• Lead user acceptance testing for new products, SKUs, pricing models, and billing system releases.
• Support month-end and quarter-end close through backlog management, reconciliations, accruals, data integrity, SOX controls, and audit-ready documentation.
• Partner with Revenue Accounting, Revenue Transformation, Deal Desk, Sales Operations, Business Systems, Billing Engineering, Tax, and Legal on order-to-cash improvements.

Requirements

• 5+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company, or equivalent experience.
• Experience with people coaching, team coordination, quality ownership, or cross-functional project leadership.
• Strong understanding of how order entry decisions affect billing, revenue, collections, reporting, and financial controls.
• Experience leading UAT or system-change readiness, including test planning, coordination, defect triage, and risk communication.
• Strong people leadership, operational judgment, and communication skills, including the ability to maintain quality during month-end and quarter-end close.
• Must be based in the United States for remote work; Pacific timezone hours are preferred.

Nice to have

• Experience using scripts, queries, workflows, or AI tooling to automate operations and increase team capacity.
• Experience managing offshore or BPO employees in a public-company or SOX-controlled environment.

Culture & Benefits

• Health, dental, and vision coverage, retirement benefits with company contributions, and paid time off.
• Parental leave, reproductive and family planning support, and mental health and wellness benefits.
• Paid sick leave, holidays, flexible PTO for eligible exempt employees, and potential company recharge days.
• Additional benefits may include cell phone and home internet reimbursement and lifestyle spending accounts.
• In-person onboarding is required, and cameras must remain on during video interviews.