Customer Experience Partner (Immunology / Derma Line)

Location: Cairo, Egypt, with territory coverage across Giza, Cairo Center, Shubra, Upper Egypt, and the Delta region. Governorate visits are required 2 days per week.

Company

hirify.global is an R&D-driven biopharmaceutical company developing medicines and vaccines across areas including immunology, rare disease, diabetes, and cardiovascular care.

What you will do

• Manage customer journeys and support specialist and general-practitioner accounts to increase portfolio prescriptions and improve patient outcomes.
• Plan and execute individualized customer engagement using customer personas, digital tools, and cross-functional collaboration.
• Achieve individual sales targets, contribute to Squad performance, and provide market, account, competitor, and product-performance intelligence.
• Communicate and customize hirify.global product messages while differentiating brand value against competitors.
• Build relationships with key opinion leaders and digital opinion leaders and identify new portfolio channels and business opportunities.
• Follow health, safety, environmental, road-safety, vehicle-reporting, and data-protection procedures.

Requirements

• University degree with a medical background.
• At least 2 years of professional experience.
• Proven success in sales and account management.
• Strong understanding of go-to-market operations and customer decision-making processes.
• Understanding of customer performance management, segmentation, multi-channel engagement, digital capabilities, and customer insight collection.
• Immunology or dermatology experience is highly preferred.

Culture & Benefits

• Work in a collaborative Squad model with cross-functional and international collaboration.
• Contribute to an AI-powered organization focused on modern ways of working.
• Support chronic and complex-condition care through a high-impact portfolio.
• Opportunities to expand leadership impact and pursue international career development.
• Values emphasize patient focus, integrity, bold decision-making, shared leadership, and continuous learning.