Technical Solutions Analyst (SAP)

Location: Remote, Washington State; applicants must reside in Washington state. Consistent Pacific Time Zone availability is preferred.

Salary: US base salary of $86,600–$112,500 per year, with possible bonus, commission, and equity eligibility.

Company

hirify.global develops enterprise software and supports customers through data-driven applications, integrations, and technical services.

What you will do

• Serve as the final escalation point for complex, sensitive, and high-visibility customer technical issues.
• Troubleshoot data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies.
• Support customers during pre- and post-implementation phases and ensure technical readiness and continuity of support.
• Partner with product, engineering, and support teams to communicate customer needs and develop scalable support standards.
• Provide technical guidance and mentorship to less senior support staff while managing Tier 2 escalations.
• Maintain knowledge-base documentation, shared virtual environments, databases, and instances; participate in rotational on-call support.

Requirements

• 6+ years of experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Strong SQL and relational database experience, including troubleshooting applications connected to relational databases and XML sources.
• Hands-on experience with REST and SOAP APIs/web services, Oracle, SAP, Linux/Unix, shell programming, FTP scripting, and scheduling tools.
• Strong networking, debugging, analytical, and creative problem-solving skills across multiple technologies and programming languages.
• Ability to manage high-stakes customer escalations with composure, professionalism, and sound judgment.
• Must reside in Washington state; consistent Pacific Time Zone availability is preferred.

Nice to have

• Experience with SAP NetWeaver, integration technology, ABAP web services, and SAP Mobility platforms.
• Experience with Big Data and Fast Data application environments.
• Knowledge of Data Governance, Data Security, and Data Operations practices.
• Experience with VM environments, NAS, mainframe systems, TWS or ECG, and ERP tax integration solutions.
• Relevant master's degree or equivalent combination of education, training, and professional experience.

Culture & Benefits

• Remote work from Washington state with customer-focused support responsibilities.
• Rotational on-call support responsibilities.
• Opportunities for technical mentorship, professional growth, and career progression.
• Compensation may include a Vertex Bonus Plan, role-specific commission or bonus, and equity grants.
• Culture emphasizes teamwork, customer outcomes, integrity, agility, innovation, and transparent communication.