Senior Technical Support Specialist (ERP)

Location: United States (Remote)

Salary: $75,000–$85,000 per year

Company

hirify.global provides accounts receivable automation and B2B payment solutions that connect finance teams, customers, and business systems.

What you will do

• Provide advanced functional and technical support for customers using ERP integrations.
• Troubleshoot complex ERP integration, payment processing, accounting, and data synchronization issues.
• Support platforms including NetSuite, Sage Intacct, Microsoft Dynamics, Acumatica, and SAP Business One.
• Partner with Product, Engineering, Customer Success, and Implementation teams to resolve customer issues.
• Manage case ownership, escalations, SLA compliance, response times, and resolution quality.
• Contribute to knowledge base articles and process improvements.

Requirements

• 3+ years of hands-on ERP experience in functional, consulting, implementation, or technical support roles.
• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
• Strong knowledge of accounting principles and ERP processes, including Order-to-Cash, Procure-to-Pay, Record-to-Report, accounts receivable, general ledger, and financial reporting.
• Experience supporting ERP customers in a technical support or customer care environment.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Experience with customer support and ticketing platforms such as Salesforce, Zendesk, Intercom, or Jira.

Nice to have

• Experience with payment integrations, APIs, middleware, or FinTech solutions.
• Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization.
• Knowledge of ERP customization frameworks such as SuiteScript, Power Platform, Business Central extensions, or Sage customization tools.
• ERP certifications or experience mentoring teammates and serving as a subject matter expert.

Culture & Benefits

• Remote work supporting enterprise ERP solutions.
• Collaboration with Product and Engineering teams to influence product improvements.
• Opportunities for professional development and career growth.
• Customer-focused environment committed to service quality and continuous innovation.