Technical Solutions Analyst (Java/Linux)

Location: Remote, Oregon; applicants must reside in Oregon. Consistent work during Pacific Time Zone hours is preferred.

Salary: $86,600–$112,500 USD per year. The role may also be eligible for a bonus plan, sales commission or bonus, and equity grants.

Company

hirify.global supports enterprise customers through technical support, product, engineering, and implementation services.

What you will do

• Serve as the final escalation point for complex, sensitive, and highly visible customer technical issues.
• Troubleshoot data-driven applications, relational databases, networking protocols, APIs, Java, Linux, and related enterprise technologies.
• Support customers during pre- and post-implementation phases and ensure technical readiness and continuity of support.
• Partner with product, engineering, and support teams on customer needs, emerging technology rollouts, and scalable support standards.
• Provide technical guidance and mentorship to less senior support staff while managing Tier 2 escalations.
• Maintain knowledge-base documentation, virtual environments, databases, shared instances, and rotational on-call support.

Requirements

• 6+ years of relevant experience in technical support, application troubleshooting, or systems engineering in a customer-facing or enterprise environment.
• Strong SQL and relational database experience, including troubleshooting applications connected to relational databases, XML sources, and high-volume web services.
• Hands-on experience with REST and SOAP APIs or web services, Oracle and SAP environments, Linux/Unix, shell programming, FTP scripting, and scheduling tools.
• Deep understanding of networking protocols and debugging across multiple technologies and programming languages.
• Ability to manage high-stakes customer escalations independently with sound judgment and professionalism.
• A relevant STEM master's degree or equivalent education, training, and professional experience is accepted.

Nice to have

• Experience with SAP NetWeaver, integration technology, ABAP web services, and SAP Mobility platforms.
• Experience with Big Data and Fast Data application environments.
• Familiarity with Data Governance, Data Security, and Data Operations practices.
• Experience with VM environments, NAS, mainframe systems, and TWS or ECG scheduling tools.
• Experience supporting ERP tax integration solutions or enterprise software implementations.

Culture & Benefits

• Customer-focused culture centered on teamwork, integrity, transparency, excellence, and agility.
• Encouragement to innovate and use AI to reduce friction and create value.
• Potential eligibility for a bonus plan, role-specific commission or bonus, and equity grants.
• Compensation considers skills, experience, geographic location, and business needs.