Senior Agent Fleet Front Office

Location: RO Romania SRL; hybrid work arrangement

Company

hirify.global is a global tire manufacturer developing and servicing tire products and mobility solutions.

What you will do

• Provide first-level help desk support for FleetOnlineSolutions users, fleet customers, and Fleet Service Providers.
• Manage FOS user administration, frontend and backend settings, system configurations, processes, and master data.
• Support FOS, eJob, and FOS Mobile users, including fleet customers, service providers, and Sales teams.
• Coordinate Back Office and Accounts Receivable processes, including VIM invoice approval activities before invoice booking.
• Manage eCasing and eClaims activities, follow up on issues, and ensure accurate operational resolution.
• Support system testing, new development releases, compliance monitoring, and continuous process improvement with IT and business teams.

Requirements

• Bachelor’s degree and 2–3 years of experience in Help Desk, customer service, operations, or a similar support function.
• Strong ability to learn and support the FleetOnlineSolutions frontend application and related processes.
• Good PC literacy, experience with business systems, and the ability to understand system settings and troubleshoot issues.
• Strong customer-service, analytical, problem-solving, organizational, and communication skills.
• Fluent English required for collaboration with internal teams, customers, service providers, and external partners.
• Ability to work independently, prioritize multiple requests, and follow internal controls, SOX requirements, and local legal requirements.

Nice to have

• Previous experience with SAP.
• Knowledge of SAP SD and MM modules.
• Experience training colleagues or customers on business applications.

Culture & Benefits

• Hybrid work environment.
• Collaboration with Fleet customers, Fleet Service Providers, Sales, Network & Service, IT, Accounts Receivable, and Back Office teams.
• Opportunity to contribute to system stability, operational efficiency, partner satisfaction, and continuous improvement.
• Employment with a global tire company operating manufacturing facilities across multiple countries.