Service Desk Agent L1

Location: Belgrade, Serbia

Company

Global commerce technology company providing unified commerce platforms, payment capabilities, and services for retailers and restaurants.

What you will do

• Provide first-line technical support to customers and businesses for hardware and software issues.
• Work with internal NCR and third-party vendor technicians to resolve equipment and application problems.
• Install, configure, update, and troubleshoot hardware and software.
• Track incidents, review recurring faults, and prepare daily and weekly performance reports.
• Schedule engineer appointments, update work orders, provide status information, and distribute workloads according to SLAs.
• Apply troubleshooting checklists and guided diagnostics, including remote fixes and escalated-call support.

Requirements

• Basic PC literacy and keyboard proficiency.
• Understanding of Windows-based applications and tools.
• Problem-solving and analytical skills.
• Strong verbal, written, and listening communication skills.
• Relationship-building skills and a high school diploma.
• Employment is conditional on passing applicable screening criteria.

Culture & Benefits

• Work with customers, internal teams, and third-party technicians in a global commerce technology environment.
• Participate in product-set and customer-base training.
• Support a diverse and inclusive workplace committed to equal employment opportunity.