Customer Support Agent L1 - Russian Speaker

Location: Belgrade office, Serbia. Full eligibility to work in the Republic of Serbia is required.

Company

hirify.global provides a unified commerce platform, payment capabilities, and technology services for retailers and restaurants across more than 35 countries.

What you will do

• Provide first-line technical support to customers and businesses for hardware and software issues.
• Resolve recurring and standard problems using troubleshooting checklists and desktop diagnostic tools.
• Support hardware and software installation, configuration, updates, and daily equipment issue resolution.
• Coordinate with hirify.global and third-party vendor technicians to resolve technical incidents.
• Allocate engineer appointments, update work orders, provide status information, and distribute workload according to SLAs.
• Track incidents, identify recurring faults, deliver performance reports, and respond to escalated calls when required.

Requirements

• Fluent Russian and English, both spoken and written.
• Basic PC literacy, keyboard proficiency, and familiarity with Windows-based applications and tools.
• Problem-solving and analytical skills.
• Strong verbal, written, listening, and relationship-building skills.
• High school diploma.
• Full eligibility to work in the Republic of Serbia.

Culture & Benefits

• Full-time employment in the Belgrade office.
• Inclusive work environment with equal employment opportunity.
• Product and customer-base training is provided.
• Employment is conditional upon completing applicable screening criteria.