Costs Negotiator & Supervisor (Insurance)

Location: Hybrid role with the primary location at the Bolton office, United Kingdom. Monday–Friday, 9am–5pm, with 28–35 hours per week and a one-hour unpaid lunch break.

Company

Legal and claims solutions provider serving insurers, businesses, and suppliers to the insurance sector, with technology and AI used to improve claims handling.

What you will do

• Manage a caseload of complex injury costs claims from receipt of papers through resolution.
• Review cases, develop costs strategies and settlement parameters, and assess the strengths and weaknesses of each position.
• Prepare points of dispute, consider replies, negotiate settlements by telephone, and provide progress reports to clients.
• Instruct counsel and attend conferences, detailed assessment hearings, mediations, and court application hearings, remotely and in person.
• Supervise and mentor 2–3 junior costs negotiators handling fixed recoverable costs cases.
• Meet performance targets, quality standards, client SLAs, KPIs, MI requirements, and SRA compliance obligations.

Requirements

• At least 12 months of experience in a similar costs negotiator role with responsibility for an own caseload.
• Degree, LPC, and/or ALCD qualification.
• Experience with client liaison, detailed assessment, points of dispute, and replies.
• Knowledge of current costs case law, insurance litigation practice, and the new fixed costs regime.
• Strong telephone negotiation, written and verbal communication, planning, prioritisation, and decision-making skills.
• Proficient IT skills, including Microsoft packages, and the ability to work effectively as part of a team.

Culture & Benefits

• Permanent full-time employment with a hybrid working arrangement.
• 25 days of annual leave, increasing with service, with the option to buy or sell up to 3 days.
• Family private medical insurance, healthcare cash plan, income protection, critical illness cover, and death-in-service cover.
• 5% employee and 3% employer pension contributions.
• 24/7 online GP, mental health, wellbeing, financial, and legal support.
• Employee resource groups, volunteering opportunities, cycle-to-work and technology schemes, season ticket loan, gym benefits, and retail discounts.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hire.