Customer Support Representative (Fintech)

Location: On-site in Limassol, Cyprus. Monday to Friday with weekly rotating morning and evening shifts; flexibility to work weekends and public holidays is required.

Company

IC is a global financial technology and trading company with more than 15 years of industry experience and an international presence.

What you will do

• Assist clients through live chat, telephone, and email.
• Explain trading platforms, products, and account opening, deposit, and withdrawal procedures.
• Analyse and investigate trades.
• Maintain high standards of client communication and handle complaints professionally.
• Work with the support team to achieve response-time and client-satisfaction KPIs.

Requirements

• Fluent business-standard written and spoken English.
• Ability to multitask, prioritize effectively, and remain calm in a fast-paced environment.
• Broad understanding of financial markets and trading, preferably foreign exchange.
• Professionalism, personal integrity, a proactive approach, and willingness to work in a regulated environment.
• Availability for on-site rotational shifts, including weekends and public holidays.
• Previous customer service experience is advantageous.

Nice to have

• Knowledge of FX and financial markets.
• Experience with MT4, MT5, or other trading platforms.
• Additional language skills.

Culture & Benefits

• 22 days of annual leave and 12 paid sick days.
• Full medical insurance, group savings, and life insurance after six months.
• Paid overtime, learning and development budgets, and career progression opportunities.
• Daily lunch buffet, stocked kitchen, gym facilities, sports activities, and spa treatments.
• Team-building events, Friday social drinks, and employee discounts through MadBenefits.
• Referral bonus and a culture based on empathy, respect, and trust.