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4 дня назад

Customer Support Specialist

Формат работы

onsite

Тип работы

fulltime

Грейд

junior

Английский

Страна

Armenia/Cyprus/Kazakhstan +2 еще

Вакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:

TL;DR

Customer Support Specialist (SaaS): Handling customer inquiries for a service-management platform with an accent on issue resolution, technical support, and accurate bug reporting. Focus on identifying platform issues, documenting defects for QA, and following customer cases through resolution.

Location: Yerevan, Armenia

Company

hirify.global is an international SaaS company providing a platform for online bookings, operational automation, and revenue growth for service businesses in 81 countries.

What you will do

Handle incoming and outgoing customer inquiries through chat and phone.
Help customers resolve questions related to the hirify.global platform.
Identify, document, and register bugs and technical issues.
Pass detailed bug reports to the QA team.
Follow up on customer issues until they are properly addressed.

Requirements

At least one year of customer service experience.
Strong verbal and written communication skills in Russian and English.
Good problem-solving skills and attention to detail.
Experience with technical support, CRM or ERP systems, or a technical background is advantageous.

Culture & Benefits

Official employment under an employment contract from day one.
5/2 schedule from 10:00 AM to 7:00 PM.
Internal training and a dedicated mentor.
Professional development and career growth opportunities.
Opportunity to grow with an international SaaS company.

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