8 дней назад
Shift Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Shift Lead (Customer Support): Leading and supporting a customer support team in Limassol with an accent on KPI performance, complex case resolution, and continuous service improvement. Focus on monitoring agent performance, providing real-time guidance, analyzing performance trends, and optimizing support processes with management.
Location: Limassol, Cyprus
Company
is a technology company developing high-performance solutions for partners in heavy-load industries.
What you will do
- Monitor and guide a team of customer support agents.
- Ensure strong performance, adherence to KPIs, and continuous service improvement.
- Assist agents with complex customer cases and provide real-time support.
- Report performance trends and collaborate with management on process optimization.
Requirements
- At least 2 years of relevant experience.
- Experience as a Shift Lead or Team Lead.
- Knowledge of customer support operations.
- Experience with CRM systems and reporting.
- Advanced English proficiency required.
Culture & Benefits
- 18 non-service delivery days per year.
- Fully paid onboarding and continuous training.
- Competitive salary reviewed annually.
- Birthday gifts from the company.
- Partial compensation for English and Greek language classes after 3 months of service.
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