9 дней назад
Quality Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Quality Manager (BPO/Quality Management): Leading transaction quality, audits, quality metrics, and process improvement initiatives in an operations environment with an accent on ISO/COPC/eSCM compliance, Six Sigma, Lean, and quality assurance frameworks. Focus on reducing errors, managing QA resources, mentoring teams, supporting migrations, and maintaining SLA, risk, and client quality standards.
Location: Megaworld Blvd, Mandurriao, Iloilo City, Philippines
Company
, part of Capgemini, provides AI-powered intelligent operations and transformation services across multiple industries, including banking, healthcare, insurance, logistics, and travel.
What you will do
- Lead transaction quality and ensure compliance with SLA, risk, quality, and process standards.
- Manage audits, sampling strategies, calibration standards, quality metrics, and CTQ baselining.
- Conduct root-cause analysis and Measurement System Analysis.
- Drive Six Sigma, Lean, error-reduction, and continuous quality improvement initiatives.
- Manage QA resources, performance frameworks, reporting, system entries, and project deliverables.
- Train and mentor QA and Operations teams while collaborating with clients, stakeholders, BBs, and QAMs.
Requirements
- Graduate or postgraduate degree in any stream.
- At least 4–6 years of managerial experience in a BPO setting.
- Proficiency in quality tools and management systems, including ISO, COPC, and eSCM.
- Knowledge of insurance concepts and strong numerical, analytical, communication, and technical skills.
- Experience with people management, performance management, change leadership, decision-making, planning, and execution.
- Ability to work in a fast-paced, high-pressure environment and manage client relationships effectively.
Culture & Benefits
- Structured career path with internal progression opportunities.
- Skills training and development opportunities.
- Safe work environment.
- Free HMO coverage from day one, including domestic partners.
- Paid leaves.
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