Field Service Engineer - Nuernberg

Location: Nuernberg, Germany; field-based work across an assigned territory with travel, on-call duties, and possible work outside the assigned area.

Company

hirify.global provides technology and service support for point-of-sale, self-service checkout, server, network, and related customer equipment.

What you will do

• Install, maintain, diagnose, repair, and replace components on point-of-sale systems, self-service checkouts, servers, terminals, networks, and peripherals.
• Install new equipment and upgrade existing systems according to statements of work.
• Prepare customer sites by installing cables, staging equipment, testing systems, and performing modular swaps or unit replacements.
• Own customer incidents through resolution or escalation while meeting service-level agreements and customer satisfaction targets.
• Perform preventive maintenance, maintain parts inventories and service records, and report calls, activities, expenses, and asset information accurately.
• Travel as required, work from daily dispatches or scheduled assignments, and participate in evening, weekend, overtime, on-call, and occasional night shifts.

Requirements

• Clean driving licence.
• High school diploma or equivalent related experience.
• Basic Windows operating system and Microsoft Office skills.
• Experience maintaining and supporting PC hardware, desktops, servers, peripherals, routers, networks, switches, and hubs.
• Strong problem-solving, mechanical, electrical, interpersonal, and customer relationship skills, with the ability to work independently under pressure.
• Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call coverage.

Culture & Benefits

• Work directly with customers and build local customer relationships.
• Training and certification may be provided for working at height and using handheld power tools.
• Work includes carrying and lifting parts up to 50 lb or 25 kg and prolonged periods of standing, walking, sitting, bending, or squatting.
• Additional allowance may be payable for night shifts according to country guidelines.
• Performance is measured through customer satisfaction, quality, cost awareness, safety, and operational KPIs.