Field Service Engineer- Passau

Location: Passau, Germany; field-based work across an assigned territory with possible travel outside the area.

Company

Provides installation, maintenance, repair, and customer support services for retail technology and related equipment.

What you will do

• Install, maintain, diagnose, repair, and replace components in point-of-sale systems, self-service checkouts, servers, terminals, networks, and peripherals.
• Install new equipment and upgrade existing systems according to statements of work.
• Prepare customer sites by installing cables, staging equipment, testing systems, and completing modular swaps or unit replacements.
• Own customer incidents through resolution or escalation in line with service-level agreements.
• Perform preventive maintenance, maintain parts inventories, and accurately report service activity, assets, invoices, and expenses.
• Travel within and occasionally outside the assigned territory, including possible work at height, lifting equipment, and flexible shift or on-call coverage.

Requirements

• Clean driving license.
• High school diploma or equivalent related experience.
• Basic Windows navigation and familiarity with Microsoft Office.
• Experience maintaining and supporting PC hardware, desktops, servers, peripherals, routers, networks, switches, and hubs.
• Strong mechanical and electrical aptitude, problem-solving ability, customer relationship skills, and the ability to work with minimal supervision.
• Availability for nights, weekends, overtime, flexible shifts, on-call work, and occasional night deployments is required.

Culture & Benefits

• Full-time employment with customer-focused service delivery.
• Work is organized through daily dispatching or automated schedules to meet service-level agreements.
• Potential additional allowance for night shifts according to country guidelines.
• Safety, service quality, cost control, and customer satisfaction are key performance priorities.