Field Service Engineer- South of Munich

Location: Germany, South of Munich; field-based customer site work within an assigned territory, with travel outside the territory when required.

Company

hirify.global delivers installation, maintenance, repair, and technical support services for customer equipment and operational technology.

What you will do

• Install, maintain, diagnose, repair, and replace components on point-of-sale, self-service checkout, server, back-office, handheld terminal, network, and peripheral equipment.
• Install new equipment and upgrade existing systems according to statements of work.
• Prepare customer sites by installing cabling, staging and testing equipment, and performing modular swaps or unit replacements.
• Own customer incidents through resolution or escalation in line with service-level agreements.
• Perform preventative maintenance, maintain parts inventories, and record customer assets and service activity.
• Travel between customer sites, support deployments, and participate in shift, weekend, evening, on-call, and occasional night work.

Requirements

• Clean driving licence.
• High school diploma or equivalent relevant experience.
• Basic Windows navigation and familiarity with Microsoft Office.
• Experience maintaining and supporting PC hardware, including desktops, servers, and peripherals.
• Experience with routers, networks, switches, and hubs, plus strong mechanical and electrical aptitude.
• Ability to work independently under pressure, meet deadlines, solve problems, learn quickly, and work flexible shifts including nights, weekends, overtime, flex shifts, and on-call coverage.

Culture & Benefits

• Customer satisfaction, service quality, safe operations, and cost awareness are key performance priorities.
• Work includes collaboration with customers, local account contacts, territory managers, service teams, and the Control Tower.
• Training and certification may be provided for work at height, including ladders and mobile elevating work platforms, and for handheld power-tool use.
• Additional allowance may be payable for night shifts according to country guidelines.