Field Service Engineer- Cologne

Location: Cologne, Germany; field-based work across an assigned territory with possible travel outside the territory.

Company

Field service operations supporting hirify.global customer equipment and related technology infrastructure.

What you will do

• Install, maintain, diagnose, repair, and replace components in point-of-sale, self-service checkout, server, back-office, handheld terminal, and peripheral equipment.
• Own customer incidents through resolution or escalation in line with service level agreements.
• Install new and upgrade existing equipment according to statements of work.
• Prepare sites by installing cables, staging and testing equipment, and performing modular swaps or unit replacements.
• Maintain parts inventories, equipment records, service reports, customer asset data, and billing-related information.
• Build customer relationships while meeting service-level, quality, cost, safety, and customer-satisfaction targets.

Requirements

• Clean driving licence.
• High school diploma or equivalent related experience.
• Basic Windows navigation and familiarity with Microsoft Office.
• Experience maintaining and supporting PC hardware, including desktops, servers, and peripherals.
• Experience with routers, networks, switches, and hubs, plus strong mechanical and electrical aptitude.
• Ability to work independently under pressure, learn quickly, communicate effectively with customers, and work flexible schedules including nights, weekends, overtime, flex shifts, and on-call rotations.

Culture & Benefits

• Customer-focused work with responsibility for service continuity and satisfaction.
• Participation in shift patterns based on customer coverage and SLA requirements.
• Possible night-shift work for 24/7 customer support or deployment projects.
• Role may require travel, prolonged standing or walking, working at height after training and certification, and lifting parts weighing up to 25 kg.