Field Service Engineer - Saarbruecken

Location: Saarbruecken, Germany. Field-based role with travel across an assigned territory and occasional work outside the area. Flexible shifts may include evenings, weekends, overtime, on-call coverage, and occasional night work.

Company

hirify.global supports customer-facing equipment and point-of-sale infrastructure, including self-service checkout and related technology.

What you will do

• Install, maintain, diagnose, repair, and replace components in point-of-sale, self-service checkout, server, back-office, terminal, and peripheral equipment.
• Install new equipment and upgrade existing systems according to statements of work.
• Prepare customer sites by installing cabling, staging and testing equipment, and performing modular swaps or unit replacements.
• Own customer incidents through resolution or escalation in line with service-level agreements.
• Perform preventive maintenance, manage parts inventory and service assets, and maintain accurate service and customer equipment records.
• Travel to customer sites, meet service-level targets, and provide support during required shift and on-call coverage.

Requirements

• Clean driving licence required.
• High school diploma or equivalent related experience.
• Experience maintaining and supporting PC hardware, including desktops, servers, and peripherals.
• Experience with routers, networks, switches, and hubs, plus strong mechanical and electrical aptitude.
• Basic Windows operating system and Microsoft Office skills.
• Ability to work independently under pressure, meet deadlines, solve problems, learn quickly, and maintain strong customer relationships.

Culture & Benefits

• Customer-focused work with responsibility for service quality and operational continuity.
• Training and certification may be provided for work at height, including ladders and mobile elevating work platforms, and for handheld power tools.
• Travel and physical duties may include carrying and lifting parts up to 25 kg, as well as prolonged walking, standing, sitting, bending, and squatting.
• Additional night-shift allowance may be available according to country guidelines.