IT Support Specialist - Temporary (1 year)

Location: Jerusalem, Israel; on-site at least 4 days per week

Company

hirify.global's Service Desk group provides Linux and Windows computing services support to employees across the company.

What you will do

• Serve as the first point of contact for technical assistance by phone and through the ticketing system.
• Diagnose and resolve user issues using structured troubleshooting techniques and targeted questions.
• Document incidents, problems, resolutions, customer updates, and relevant feedback.
• Guide customers through problem-solving steps and provide accurate information about IT products and services.
• Escalate unresolved issues to the appropriate level of support.
• Identify opportunities to improve support procedures.

Requirements

• 2+ years of experience as a help desk technician or in another technical support role.
• At least 1 year of experience supporting Linux, Windows, and Mac.
• Understanding of computer systems, mobile devices, Office 365, Active Directory, and networking.
• Ability to diagnose and resolve complex technical issues.
• Proficiency in English and on-site availability in Jerusalem at least 4 days per week.
• Customer-oriented approach and excellent communication skills.

Culture & Benefits

• Full-time position within the IT & Information Security – IT department.
• Temporary employment for one year.
• Customer-focused Service Desk environment with professional support standards.