Technical Account Manager (Observability)

Location: Remote, New York, US

On-target earnings: $160,000–$200,000 per year

Company

A software company providing real-time streaming analytics for observability, monitoring, visualization, alerting, and security insights without traditional indexing.

What you will do

• Lead customer onboarding from new integrations and artifact creation through training and troubleshooting.
• Solve technical issues by integrating customer data and configuring the platform.
• Translate technical requirements and business goals into customer-specific implementation plans and value-driving artifacts.
• Advise customers on technical practices across log management and observability.
• Build stakeholder relationships and drive product adoption through ongoing account plans and QBRs.
• Represent customer needs internally and influence the product development roadmap.

Requirements

• Native-level Spanish and English.
• Strong technical knowledge of DevOps, cloud, and observability tools.
• At least two years of customer-facing experience in post-sale, delivery, services, or stakeholder management roles.
• Experience leading QBRs and managing technical customer relationships.
• Hands-on experience with technical integrations and complex troubleshooting.

Nice to have

• Knowledge of monitoring, observability, log management, or SIEM.
• Strong presentation skills and the ability to establish credibility with executives.
• Engineering or DevOps experience.
• Programming experience with Java, Go, or Python.
• Experience in B2B SaaS companies or a degree in Computer Science or Engineering.

Culture & Benefits

• Culture focused on innovation, continuous learning, and challenging the status quo.
• Healthcare, dental, and mental health benefits.
• 401(k) plan with company match.
• Paid sick time and paid time off.
• Compensation considers experience, skills, education, and work location.