Mortgage Single Point of Contact Relationship Senior Specialist (Mortgage)

Location: Irving, Texas, United States. Hybrid schedule with 4 days on-site and 1 day remote after 5–6 weeks of 5-day on-site training.

Company

hirify.global is a bank providing mortgage servicing and financial solutions to borrowers.

What you will do

• Serve as the primary contact for borrowers and approved third parties during default, loss mitigation, foreclosure, and bankruptcy processes.
• Collect and process documentation for loss mitigation while maintaining accuracy and compliance with investor and regulatory requirements.
• Present and explain solutions such as deferrals, forbearance, loan modifications, partial claims, repayment plans, short sales, and deeds in lieu of foreclosure.
• Discuss borrowers’ financial information, including debt-to-income ratios, tax records, and personal financial statements, to assess eligibility.
• Coordinate with loss mitigation, foreclosure, bankruptcy, loan servicing, mortgage operations teams, attorneys, trustees, and investors to resolve issues.
• Make inbound and outbound calls, provide updates, communicate decisions, collect documents, and guide borrowers through next steps.

Requirements

• Background in mortgage servicing, including knowledge of default processes and loss mitigation programs.
• Strong oral communication, counseling, persuasion, organizational, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced, production-driven environment and exercise independent judgment.
• Familiarity with digital phone systems and mortgage servicing platforms.
• Experience working professionally with external parties such as attorneys, investors, and vendors.
• Ability to work four days on-site in Irving, Texas, with one remote day after completing on-site training.

Nice to have

• Experience as a Single Point of Contact within mortgage servicing.
• Familiarity with Black Knight (BKFS) servicing systems.
• Understanding of agency, investor, and regulatory requirements.

Culture & Benefits

• 40-hour work week with flexible schedules available between 8:00 AM and 8:00 PM.
• Advanced AI simulations and other tools provided during training.
• Support from leaders and peers focused on professional development.
• Collaborative environment centered on teamwork, growth, and career development.