Customer Success Director (Fintech)

Location: Atlanta, Georgia, United States; frequent travel across the region and to client locations is required.

Company

hirify.global provides engagement banking software and related solutions for financial services organizations.

What you will do

• Build and maintain trusted relationships with C-level executives and enterprise stakeholders.
• Develop joint success plans, guide product adoption, and maximize the business value of hirify.global solutions.
• Lead renewals, improve customer satisfaction and retention, and identify account expansion and ARR growth opportunities with Sales.
• Develop customer advocates and promote customer success stories across the company network and industry events.
• Analyze product utilization and customer feedback, connecting customers with Product Development and UX Research teams.
• Mentor team members and collaborate with Sales, R&D, Services, and partner organizations.

Requirements

• Bachelor’s degree in Technology, Business, or a related field.
• 12+ years of customer success experience in the technology or software industry.
• Technical understanding of customer success management in financial services technology.
• Strong communication, presentation, negotiation, influencing, and executive relationship-building skills.
• Experience using data and customer success metrics to support strategic decisions and manage complex initiatives.
• Willingness and ability to travel regularly to customer locations.

Nice to have

• Master’s degree or relevant customer success or account management certifications.
• Experience mentoring team members and following trends in financial technology.

Culture & Benefits

• Autonomous role with ownership of customer success initiatives.
• Cross-functional collaboration across Sales, R&D, Services, Customer Advisory, UX Research, and partner teams.
• Opportunity to influence product improvements through structured customer feedback.
• Regional travel and direct engagement with enterprise financial services customers.