Senior Technical Account Manager (Fintech)

Location: Sydney, Australia

Company

hirify.global builds financial and commerce technology through products including Afterpay, Cash App, Square, TIDAL, Bitkey, and Proto.

What you will do

• Support Afterpay and Cash App merchants through post-sales technical partnership, integration health management, and product adoption.
• Identify growth and expansion opportunities across an enterprise merchant portfolio and connect technical performance with commercial outcomes.
• Provide merchant education, technical reviews, integration documentation, and ongoing health reporting.
• Partner with Account Management, Sales, Solutions Engineering, Product, and Engineering on merchant solutions, product launches, and feature adoption.
• Monitor integrations using KPIs and monitoring tools, perform root-cause analysis, and implement preventative measures.
• Participate in on-call incident response, including end-to-end incident management, RCA delivery, and senior leadership communication.

Requirements

• Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
• Hands-on experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development.
• Experience managing enterprise accounts, identifying expansion opportunities, and engaging with C-suite and VP-level stakeholders.
• Solid understanding of payments infrastructure, APIs, integrations, e-commerce platforms, environments, testing, releases, and deployments.
• Proficiency in JavaScript, HTML, CSS, and SQL, including debugging integrations across e-commerce and POS platforms.
• Experience with monitoring tools such as Datadog or SumoLogic, plus practical professional use of AI tools.

Nice to have

• Direct experience with buy-now-pay-later, payment processing, or merchant acquiring.
• Background in incident management.

Culture & Benefits

• Cross-functional collaboration across product, engineering, sales, solutions engineering, and merchant success.
• Remote work options, medical insurance, flexible time off, retirement savings plans, and modern family planning benefits are listed among hirify.global's offerings.
• Work focuses on improving access to commerce and financial services through a global product ecosystem.