Technical Account Manager (Fintech)

Location: Melbourne, Australia

Base salary: AUD 84,000–126,000 per year; the expected initial offer range is AUD 84,000–105,000.

Company

hirify.global is a global bank payments and open banking platform used by more than 100,000 businesses across 30+ countries, with AI-powered payment optimisation and fraud reduction solutions.

What you will do

• Manage the technical relationship for a portfolio of sales-led merchants, partnering with engineering, product, and operations stakeholders.
• Support onboarding and implementation, including API and webhook integrations, architecture reviews, and integration troubleshooting.
• Monitor integration health, payment performance, mandate conversion, payment failures, and API usage.
• Own technical remediation plans and coordinate resolutions with Engineering, Product, Support, and Customer Success Account Managers.
• Run technical reviews, workshops, and training sessions, and create merchant-specific documentation.
• Represent merchant technical needs internally and contribute to account planning, QBR preparation, and regional knowledge sharing.

Requirements

• 3–5 years of customer-facing technical experience in Technical Account Management, Solutions Engineering, Implementation, or Developer Support.
• Experience in a B2B SaaS or fintech environment supporting complex customer integrations.
• Strong working knowledge of REST APIs, webhooks, and JSON, including the ability to interpret API documentation and merchant-side code.
• Strong analytical, troubleshooting, communication, presentation, organisation, and prioritisation skills.
• Experience with payments, banking, or financial services integrations.
• Ability to manage a portfolio of accounts and communicate with both technical and non-technical stakeholders.

Nice to have

• Knowledge of direct debit, open banking, or recurring payments in the ANZ market.
• Experience with SQL, Looker, Salesforce, or JIRA.
• Understanding of subscription billing, mandate management, payment reconciliation, and large-merchant payment operations.

Culture & Benefits

• Adaptive working arrangements and a work-away scheme allowing work outside the country of residence for up to 90 days in any 12-month period.
• Medical cover and dedicated wellbeing support.
• Parental leave, generous holiday allowance, volunteer days, and company-wide wellness days.
• Annual learning budget and opportunities to contribute to the development of the regional TAM function.
• Values-led environment focused on integrity, humility, care, and mission alignment.