12 дней назад
IT Application Support Administrator I
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Application Support Administrator I (IT Operations): Supporting and maintaining HungerStation’s IT applications, computer systems, workstations, and internal service operations in Riyadh with an accent on incident resolution, application configuration, and end-user assistance. Focus on troubleshooting complex technical issues, managing tickets and escalations, deploying patches and antivirus updates, and maintaining accurate technical documentation.
Location: Riyadh, Saudi Arabia
Company
is a Saudi food delivery platform and part of the Delivery Hero Group.
What you will do
- Install, configure, monitor, maintain, and support IT applications, workstations, and internal computer systems.
- Act as the first point of contact for application support requests, helpdesk tickets, incidents, and service requests.
- Investigate, troubleshoot, resolve, track, and escalate incidents according to SLAs and support procedures.
- Assist users with application setup and technical issues through phone, email, chat, or in-person support.
- Support new system rollouts, application upgrades, patches, and antivirus deployment and management.
- Maintain ticket records, technical documentation, process workflows, user manuals, and support notes.
Requirements
- One to two years of experience in IT application support, IT helpdesk, system administration, technical support, or a related field.
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related technical discipline.
- Knowledge of IT troubleshooting, incident management, ticketing systems, application installation and configuration, workstation support, software maintenance, patching, antivirus management, and basic IT systems administration.
- Strong problem-solving, analytical thinking, communication, customer-service, prioritization, and time-management skills.
- Ability to manage multiple requests under pressure, prioritize by business impact and urgency, and collaborate with internal IT teams and external providers.
Culture & Benefits
- Work within the Technology and IT Operations departments of a large international delivery platform.
- Collaborate with employees, IT Operations, software and application teams, infrastructure teams, vendors, and service providers.
- Contribute to continuous improvement of IT support quality, efficiency, user experience, and operational resilience.
- Total compensation may include benefits, equity, or variable bonuses for eligible roles.
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