IT Service Management Specialist (ITIL)

Location: Remote in the United Kingdom or Germany; the posting also lists Runcorn, Cheshire, United Kingdom.

Company

Medical technology company providing cardiac and respiratory devices, software, and related services.

What you will do

• Own and operate global Incident, Problem, and Change Management processes.
• Lead major incident calls, technical bridges, escalations, communications, and resolution coordination.
• Manage change requests, CAB meetings, change calendars, impact assessments, risk mitigation, and post-implementation reviews.
• Lead problem reviews, postmortems, root cause analysis, and corrective actions to reduce recurring incidents.
• Develop SOPs, policies, documentation, governance processes, metrics, and performance reports.
• Provide coaching and training while coordinating with global IT, infrastructure, application, business, and leadership stakeholders.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of relevant IT experience, including at least 3 years in a Service Management team.
• 5+ years of relevant ITIL experience and ITIL V3 Foundation certification or higher.
• Experience managing and using ServiceNow.
• Proven experience in Incident, Problem, and Change Management, including work with infrastructure and application teams during critical issues.
• Strong communication skills and the ability to explain technical issues to stakeholders at different organizational levels.

Culture & Benefits

• Remote work arrangement available from the United Kingdom or Germany.
• Global collaboration across IT functions and business units.
• Opportunity to improve service reliability and operational efficiency in medical technology.