Avionics Products Support Engineer (AI)

Location: Grand Rapids, Michigan; Phoenix, Arizona; or St. Petersburg, Florida. On-site role with domestic and international travel to customer sites and Acron facilities as needed.

Company

hirify.global designs, engineers, and manufactures certified avionics systems for commercial and military aviation, supporting safety-critical flight operations and aftermarket product sustainment.

What you will do

• Serve as the primary technical support contact for internal and external customers.
• Troubleshoot and diagnose communication, flight recorder, display, GSE, flight data analysis, ESI, thermal switch, accident data recovery, and Iridium SATCOM products.
• Use Salesforce to manage customer interactions and support cases.
• Lead product reliability reviews, failure-mode trend analysis, MTBF/MTBUR analysis, and failure investigations.
• Coordinate root cause and corrective action plans with engineering and cross-functional teams.
• Develop technical publications, service bulletins, customer training, proposals, quotes, and product support agreements.

Requirements

• Bachelor’s degree in engineering, aviation, or a related field, or equivalent technical experience.
• 8+ years of experience in product support, avionics, or a related field preferred.
• Knowledge of digital and solid-state electronics and avionics technologies.
• Strong analytical, troubleshooting, root cause analysis, corrective action, communication, presentation, and organizational skills.
• Experience applying automation and AI to improve diagnostics, maintenance workflows, reporting, uptime, quality, or response time.
• Proficiency in Salesforce and Microsoft Office.

Culture & Benefits

• Cross-functional collaboration across engineering, operations, quality, and customer support.
• Self-managed scheduling with opportunities to lead technical improvements and product enhancements.
• Customer-facing work involving technical guidance, presentations, and product training.
• Employment includes pre-employment background checks and substance abuse testing where permitted by law.
• hirify.global is an Equal Opportunity Employer and an E-Verify employer.