Customer Experience Banker

Location: West Saint Paul, Minnesota, United States; office-based

Company

hirify.global provides branch banking services for consumer and business customers.

What you will do

• Provide customer service and resolve customer issues.
• Process customer transactions accurately and efficiently.
• Identify customer financial goals and recommend deposit, loan, and other banking products.
• Grow customer relationships through sales processes, follow-up, outbound calling, and referrals.
• Educate customers on banking products, services, and digital banking technology.
• Follow operational, security, risk, and regulatory procedures.

Requirements

• High school diploma or GED plus at least one year of customer service or qualifying military experience, or a bachelor's degree.
• Current authorization to work full-time in the United States is required.
• Immigration sponsorship is not available.
• Ability to complete additional background checks and provide fingerprints under NMLS regulations.
• Knowledge of customer service, banking, consumer lending, business banking, sales, communication, and presentation.

Nice to have

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash handling experience.
• Comfort using mobile services and online banking.

Culture & Benefits

• Welcoming and inclusive branch team environment.
• Health insurance coverage and wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid leave, paid holidays, and paid time off.