Fraud Support Call Center Representative (CCC)

Location: Remote within approximately 70 miles of offices in Allen, Texas; Louisville, Kentucky; Springfield, Missouri; or Monett, Missouri. Onsite attendance is required for the first day of onboarding, and an onsite interview or in-person onboarding may also be required.

Salary: $34,320–$37,500 per year, plus shift differentials for qualifying shifts.

Company

hirify.global provides technology solutions that help community banks and credit unions improve digital banking, payments, and customer experiences.

What you will do

• Answer inbound calls about fraudulent or questionable debit, credit, and ATM card activity.
• Gather relevant information and assist cardholders with lost, stolen, or compromised cards.
• Follow standard operating procedures and direct cardholders to their financial institutions when appropriate.
• Participate in team meetings, one-on-one discussions, and quality review sessions.
• Work in a fast-paced contact center operating 24/7/365.

Requirements

• At least 18 months of experience in a call center, bank, or credit union.
• Clear and effective communication skills.
• Ability to work an assigned schedule that may include nights, weekends, and holidays.
• Residence within approximately 70 miles of an eligible office location and availability for onsite onboarding.
• Reliable high-speed internet with at least 25 Mbps download and 10 Mbps upload.
• A quiet, confidential workspace and a comparable backup location in case of power or internet failure.

Nice to have

• Data entry experience.
• Ability to work effectively in a team and use feedback to improve performance metrics.

Culture & Benefits

• Hybrid workplace structure with remote work for eligible employees.
• Benefits supporting physical, mental, and financial well-being.
• Collaborative culture focused on teamwork, accountability, and continuous improvement.
• Training is provided during the first five weeks, Monday through Friday; the training schedule may differ from the assigned schedule.