Client Solution Specialist - HLC Home Equity

Location: Home-based in Pennsylvania with remote work available only in select geographic locations and subject to approval; occasional in-office participation may be required. Schedule includes Monday–Friday shifts between 8:00 a.m. and 8:00 p.m. EST, plus rotating Saturdays.

Base salary: $37,500–$75,000 per year.

Company

hirify.global provides banking and mortgage home lending services focused on customer relationships, risk management, and financial solutions.

What you will do

• Provide sales, service, and execution support for new and ongoing home equity client relationships.
• Gather, prepare, review, and verify documentation and client information.
• Process transactions and administer implementation plans in accordance with standard regulations and procedures.
• Act as a point of contact for clients, client teams, and service partners, escalating servicing and implementation issues when needed.
• Update client, account, and transaction details in relevant systems and prepare reports.
• Provide general administrative support while maintaining a strong focus on customer needs and risk management.

Requirements

• Typically 3+ years of related experience or relevant product knowledge.
• Associate degree or equivalent education and experience; a comparable combination of education, certifications, and experience may be considered.
• Accuracy, attention to detail, critical thinking, effective communication, and the ability to manage multiple priorities.
• Experience with customer support procedures, sales support, administration, relationship management, and problem resolution.
• Remote work is subject to approval and availability in the candidate’s geographic location; a quiet, secure, and confidential home workspace is required.
• hirify.global does not provide employment visa sponsorship or participate in STEM OPT for this position.

Culture & Benefits

• Inclusive workplace focused on customer service, respect, and employee contribution.
• Medical, prescription, dental, and vision coverage, with a Health Savings Account option.
• 401(k) matching, pension, stock purchase plans, life insurance, and disability protection.
• Paid holidays, vacation, parental and maternity leave, and occasional absence days.
• Educational assistance, wellness programs, dependent care support, and adoption, surrogacy, and doula reimbursement.