обновлено 10 дней назад
Contact Centre Officer - Frontline (Financial Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Contact Centre Officer - Frontline (Financial Services): Supporting superannuation members through inbound and outbound enquiries, correspondence, escalations, and administrative services with an accent on regulatory compliance, empathetic communication, and accurate issue resolution. Focus on identifying complex member situations, maintaining service levels, supporting campaign UAT testing, and contributing to continuous improvement in a hybrid contact centre.
Location: Newcastle, Australia; hybrid work with a minimum of 6 onsite days per month and initial training onsite 5 days per week. Rotating shifts operate between 8 am and 6 pm.
Company
SS&C Technologies provides financial services and healthcare technology, operations expertise, and proprietary software to financial services and healthcare organizations worldwide.
What you will do
- Answer member and customer enquiries, provide general advice information, and respond to correspondence promptly.
- Handle proactive outbound campaigns, agent and team enquiries, escalations, and complex member situations.
- Apply knowledge of superannuation, financial services, and relevant legislation to recommend appropriate solutions.
- Maintain member details, capture feedback and interaction data, and meet KPIs, SLAs, and performance targets.
- Complete administrative duties, campaign management project support, and UAT testing.
- Follow fund, regulatory, policy, and AFSL requirements while contributing to continuous improvement and team goals.
Requirements
- Excellent written and verbal communication skills with a professional telephone manner.
- Demonstrated customer service and outbound contact centre experience.
- Understanding of the superannuation and financial services industry.
- Strong problem-solving, conflict resolution, multitasking, workflow coordination, and attention-to-detail skills.
- Ability to work independently and collaboratively, meet deadlines, and manage challenging situations calmly.
- Fundamental computer skills with advanced proficiency in Word, Outlook, and Excel.
Nice to have
- RG 146 qualification or commitment to undertake the required study.
Culture & Benefits
- Hybrid working model with structured onsite requirements.
- Income protection, private health insurance discounts, paid parental leave, and death and TPD insurance.
- Flexible time off and access to fitness, travel, and other discounts.
- Hands-on, team-customised training, including SS&C University.
- Inclusive workplace focused on diversity and collaborative team development.
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