Customer Success Manager (Healthcare SaaS)

Location: Atlanta, Georgia; hybrid work. Candidates must be located in the United States and authorized to work for any US employer. Travel is required for customer meetings, conferences, and industry events.

Company

hirify.global provides a unified healthcare workforce management software platform used by healthcare organizations to make workforce decisions and improve healthcare delivery.

What you will do

• Manage the customer lifecycle and proactively drive adoption, satisfaction, and retention.
• Build relationships with key influencers and executive stakeholders across a customer portfolio.
• Design and execute training, enablement, evangelism, and customer marketing programs.
• Monitor customer health and usage data, manage escalations, and create recovery plans for at-risk customers.
• Prepare and deliver recurring business reviews focused on relationship health and realized business value.
• Partner with Technical Account Managers, Professional Services, Support, Marketing, and Sales on customer outcomes and expansion opportunities.

Requirements

• Bachelor’s degree.
• 3+ years of pre-sales customer or account management experience, or 2+ years of post-sales customer relationship management experience.
• Ability to work across organizations, organize work independently, set priorities, and meet deadlines.
• Ability to travel for customer meetings, conferences, and industry events.
• US location and authorization to work for any US employer are required.
• Visa sponsorship is not available, including transfer or takeover of existing sponsorship.

Nice to have

• Experience with customer success platforms such as PlanHat.
• SuccessCOACHING CCSM Level 1 or Level 2 certification.
• Experience or exposure to the healthcare market and IT ecosystem.

Culture & Benefits

• Collaborative environment focused on diversity, inclusion, equity, innovation, and customer impact.
• Company-paid medical, dental, and vision insurance options.
• Paid time off and paid parental leave.
• 401(k) with company match.
• Annual Costco membership, cell phone stipend, commuter benefits, and in-office perks.