Senior Backline Engineer (Platform)

TL;DR

Senior Backline Engineer (Platform): Troubleshoot and resolve complex issues on the Databricks data and AI platform with an accent on distributed big data computing environments and cloud services. Focus on designing automation tools, collaborating with engineering and support teams, and ensuring high-quality customer escalations resolution.

Databricks is a leading data and AI company providing a unified data intelligence platform used by over 10,000 organizations worldwide, including many Fortune 500 companies.

What you will do

• Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing core metrics and logs.
• Provide best practice guidance and product improvement feedback.
• Create detailed troubleshooting guides and runbooks for the support team.
• Develop automation and tooling to improve troubleshooting efficiency.
• Collaborate with engineering teams on feature awareness and supportability improvements.
• Participate in on-call rotations for incident response.

Requirements

• 6+ years of industry experience
• Experience supporting Java, Scala, or Python applications.
• Expertise in Python or Shell scripting.
• Strong skills in black box troubleshooting and distributed big data computing environments.
• Proficiency in SQL databases, Linux, and network troubleshooting.
• Experience with AWS, Azure, or GCP cloud services.
• Bachelor's degree in Computer Science or related field

Culture & Benefits

• Comprehensive benefits tailored to regional needs.
• Commitment to diversity and inclusion in hiring and workplace culture.
• Global presence with offices worldwide.

Compliance

• Access to export-controlled technology may require U.S. government license; employer discretion applies.