Customer Service Specialist (SaaS)

Location: Onsite Monday–Friday at the Draper, Utah office

Company

hirify.global builds SaaS solutions for public-sector and education organizations, supporting HR, compliance, and employee lifecycle workflows.

What you will do

• Provide product support through phone calls, virtual meetings, email, and other digital channels.
• Guide, train, and troubleshoot customers to help them use hirify.global products effectively.
• Investigate issues by reproducing them in test environments, researching solutions, and escalating complex cases.
• Create and maintain detailed customer cases in Salesforce, including issue summaries, categories, and resolutions.
• Keep product knowledge current, follow standard operating procedures, and provide ongoing customer follow-up.
• Collaborate with team members and other departments to improve customer experiences and service quality.

Requirements

• Bachelor’s degree or at least 1 year of experience in customer support, training, or implementation.
• Strong verbal, written, and nonverbal communication skills.
• Decision-making, analytical, and time-management skills.
• Technical aptitude, initiative, empathy, and a commitment to high-quality service.
• Availability to work onsite in the Draper, Utah office Monday through Friday without restriction.
• Ability to manage fluctuating volumes of customer requests and continuously develop product expertise.

Nice to have

• Experience supporting a SaaS product.
• Experience with HR or public-safety software.

Culture & Benefits

• Medical, dental, and vision benefits for full-time employees from day one.
• Generous paid time off and 12 weeks of paid parental leave.
• 401(k) matching and competitive wages.
• Supportive leadership and autonomy for career growth.
• Company-provided lunches and an office kitchen stocked with snacks and drinks.
• Inclusive and diverse work environment.

Hiring process

• The process may include AI screening for keywords and minimum qualifications, followed by recruiter review.
• Candidates must confirm onsite availability and answer questions about visa sponsorship and customer-support experience.