Forward Deployed Engineer

Location: Remote within the United States, or hybrid in San Francisco, New York, or Columbus.

Company

hirify.global provides personalized, interactive developer hubs and tools that help startups and technology companies improve developer experience and API adoption.

What you will do

• Own a portfolio of enterprise accounts across onboarding, adoption, renewal assistance, and expansion.
• Lead implementation kickoffs, working sessions, QBRs, escalations, and regular customer calls.
• Act as the product subject-matter expert, answering questions and debugging customer issues.
• Review OpenAPI specifications, configure CI/CD syncing through the hirify.global CLI or API, and troubleshoot custom JavaScript/CSS and authentication setups.
• Use AI tools to create implementation plans, analyze account health, summarize requests, prototype scripts, and automate repetitive work.
• Identify growth opportunities and communicate customer feedback, product needs, and risks to Sales, Product, Support, and Engineering.

Requirements

• Strong communication, organization, collaboration, and ability to manage multiple projects.
• Comfort reading OpenAPI specifications and working with HTML, CSS, JavaScript, Git, CLI tools, SSO, and authentication flows.
• Ability to solve technical customer problems independently and know when to involve Engineering or Solutions Architecture.
• Experience using AI as a practical work tool, including prompts, workflows, or small automations.
• Must be able to work remotely from the United States or be available for hybrid work in San Francisco, New York, or Columbus.

Culture & Benefits

• Unlimited paid time off with a three-week minimum.
• Fully covered medical, dental, and vision insurance for employees and dependents, plus a One Medical membership.
• Wellness stipends for therapy and general wellness expenses.
• Paid parental leave, donation matching, and a $500 work-from-home office stipend.
• Offsite retreats and a collaborative environment across Sales, Product, Support, and Engineering.

Hiring process

• Resume and cover letter review followed by a 30-minute Zoom call with an Account Executive.
• 30-minute Zoom interview with a Technical Customer Success Manager.
• Virtual onsite over Zoom with the go-to-market team and a hands-on evaluation of technical skills.