обновлено 6 дней назад
Operations Supervisor (Logistics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations Supervisor (Logistics): Leading an on-site OS&D operations team in Monterrey, Mexico, overseeing delivery exceptions, standard operating procedures, performance reporting, and daily team execution with an accent on logistics operations, process adherence, and cross-cultural collaboration. Focus on resolving complex overage, shortage, and damage cases, improving workflows, coaching team members, and coordinating with stakeholders across Mexico and the US.
Location: On-site in Monterrey, Nuevo León, Mexico. Full-time schedule, Monday to Friday, 8:00 AM to 5:00 PM; additional time may be required.
Company
A freight technology and logistics company that helps businesses move goods reliably through real-time shipment data, transportation capacity, and operational expertise.
What you will do
- Supervise daily activities, schedules, workload distribution, and performance for the OS&D team.
- Act as the primary escalation point for overage, shortage, and damage cases while providing hands-on production support.
- Design, implement, maintain, and monitor standard operating procedures and workflow improvements.
- Prepare and distribute customer and internal performance management reports.
- Build collaborative relationships with internal teams, external brokerage partners, and stakeholders in Mexico and the US.
- Train, mentor, and coach team members while strengthening team culture and professional development.
Requirements
- Advanced English, both verbal and written, is required.
- At least 1 year of experience in a management or supervisory role.
- At least 3 years of logistics experience, including transportation management, brokerage, warehousing, or supply chain operations, with increasing responsibility.
- Ability to manage multiple responsibilities while leading a team and supporting internal and external stakeholders.
- Strong organization, communication, teamwork, prioritization, and service-oriented skills.
Nice to have
- Strong root cause analysis, problem-solving, and proactive issue resolution skills.
- Ability to work independently and perform effectively under pressure with a high sense of urgency.
Culture & Benefits
- Fast-paced operational environment focused on service quality, cargo safety, carrier efficiency, and customer experience.
- Cross-cultural collaboration with stakeholders across Mexico and the US.
- Opportunities to improve processes, lead projects, and support team member development.
- Work aligned with company values and behaviors.
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