Engineer III - Unified Communications (VoIP)

Location: Hybrid role; must reside in Arizona. Primary work location: Deer Valley, 2500 W Utopia Rd, Phoenix, AZ 85027. Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., day shift.

Company

hirify.global is a nonprofit healthcare system serving communities across the greater Phoenix area.

What you will do

• Analyze, design, install, administer, maintain, and troubleshoot Unified Communications infrastructure.
• Research, develop, and implement VoIP solutions, PBX integrations, contact center interfaces, and IP-based healthcare communication systems.
• Configure, test, and verify audio-visual, instant messaging, presence, desktop sharing, telemedicine, and video conferencing environments.
• Monitor UC resource capacity, document systemic issues, resolve hardware and software problems, and maintain the Unified Communications disaster recovery plan.
• Perform scheduled maintenance, upgrades, installations, IT governance assignments, and project work, including participation in an after-hours on-call rotation.
• Provide technical guidance and mentoring to other Unified Communications staff while addressing customer needs across the organization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or four years of related work experience.
• At least 6 years of experience supporting Unified Communications technologies.
• Required knowledge or certification in IP networking and voice networking.
• Experience with VoIP, PBX infrastructure, associated interfaces, troubleshooting, and UC operations.
• Must reside in Arizona and work in a hybrid arrangement from the Phoenix-area location.

Nice to have

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 8 years of experience supporting Unified Communications technologies.
• CCNA Collaboration, CCIE Collaboration, CCIE Voice, CCNP Collaboration, ITIL Foundation, CCDE, or related IP/Voice Communications certifications.

Culture & Benefits

• Work within a healthcare environment focused on patient, physician, staff, and community support.
• Monday–Friday daytime schedule with hybrid work.
• Participation in an on-call rotation for after-hours upgrades, patches, and installations.
• Opportunities to contribute to IT projects, governance activities, and knowledge-base development.