New Patient Coordinator (Sarcoma Center)

Location: Hybrid in Brookline, Massachusetts; 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, treatment, education, and comprehensive patient care in Boston and surrounding communities.

What you will do

• Coordinate new patient care and scheduling for the Sarcoma Center.
• Answer telephone calls, emails, and referral requests while providing clear program information.
• Complete patient intake, collect detailed clinical information, and triage or escalate issues appropriately.
• Schedule and reschedule appointments ranging from individual physician visits to complex multi-provider care.
• Coordinate medical records, tissue receipt, appointment packets, materials requests, and electronic medical record portal enrollment.
• Collaborate with physicians, advanced practice providers, nurses, care teams, and other New Patient Coordinators to maintain timely, compliant patient care.

Requirements

• Bachelor’s degree in health administration or a related field is strongly preferred.
• Up to 1 year of healthcare and/or customer service experience preferred.
• Excellent communication, organization, customer service, phone etiquette, and attention to detail.
• Ability to multitask, solve problems in real time, learn new processes quickly, and work effectively within a team.
• PC proficiency required.
• Experience serving adult patients and supporting clinical care workflows.

Culture & Benefits

• Work in an inclusive, diverse, and equitable environment focused on compassionate patient care.
• Contribute to cancer research, treatment, education, and public health programs.
• Collaborate with Harvard Medical School-affiliated hospitals and multidisciplinary care teams.
• Follow defined service levels, performance indicators, clinical standards, and compliance requirements.