Director, Voice of Customer (VoC), Customer Insights & Analytics

Location: Atlanta, Georgia, United States; hybrid. Candidates must be legally authorized to work for any employer in the United States without current or future immigration sponsorship.

Salary: $150,000–$160,000 annually. A separate estimated annual range of $111,600–$179,250 is also listed, with the final offer depending on location, experience, skills, and education.

Company

hirify.global provides payment services and supports global commerce.

What you will do

• Shape and execute the global Voice of Customer strategy across countries, brands, business units, and customer segments.
• Govern enterprise survey programs and customer-listening methodologies, including design, distribution, measurement, reporting, and follow-up.
• Build an integrated ecosystem connecting survey feedback with behavioral, operational, and market data.
• Translate complex customer data into executive insights, scalable dashboards, and investment recommendations.
• Advance Qualtrics, analytics, and AI-enabled customer-listening capabilities while managing platform strategy and vendors.
• Build and lead a global customer insights team and partner with Product, Operations, and other functions.

Requirements

• 10+ years of experience in Customer Experience, Customer Insights, Voice of Customer, Market Research, Business Intelligence, Data Analytics, or a related discipline.
• 5+ years of leadership experience managing teams and enterprise-level initiatives.
• Experience building, governing, and scaling enterprise Voice of Customer and survey programs across multiple teams, markets, or business units.
• Hands-on expertise with Qualtrics or a comparable enterprise platform, including survey administration, optimization, and vendor management.
• Advanced analytical and spreadsheet capabilities, with experience creating dashboards and executive recommendations.
• Must be legally authorized to work full time in the United States without current or future immigration sponsorship.

Nice to have

• Experience with AI-driven analytics, text analytics, predictive modeling, sentiment analysis, or machine learning.
• Experience with Snowflake, data warehouses, customer data platforms, Tableau, Power BI, SQL, Python, or R.
• Master’s degree, Certified Customer Experience Professional certification, or experience in payments, fintech, or a Fortune 500 company.
• Experience leading global customer insights or analytics functions across international markets and customer segments.

Culture & Benefits

• Competitive salary and benefits package.
• Learning, development, and on-the-job growth opportunities.
• Supportive and inclusive work environment.
• Global employee assistance program and recognition platform.
• Opportunities to participate in community and charity initiatives.