Customer Success Manager (IT Operations Platform)

Location: Hybrid in Austin, Texas, or Tampa, Florida, United States; in the office four days per week on Monday, Tuesday, Thursday, and Friday.

Company

hirify.global provides a unified IT operations platform for endpoint management, autonomous patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Manage and grow a portfolio of existing customer accounts.
• Act as the primary point of contact and build long-term relationships with customer stakeholders.
• Identify, qualify, and develop cross-sell and upsell opportunities.
• Analyze customer needs and present solutions that support product adoption and customer outcomes.
• Use Salesforce to document activities, maintain contact information, and forecast opportunities accurately.
• Monitor market conditions and competitive activity while responding efficiently to customer requirements and escalations.

Requirements

• Experience managing a portfolio of customer accounts, preferably as an Account Manager.
• Proven track record of achieving and maintaining sales targets.
• Strong consultative communication, active listening, influencing, and objection-handling skills.
• Excellent verbal and written communication skills.
• Ability to remain resilient and calm while guiding customers through issues and escalations.
• Extensive IT knowledge; a bachelor’s degree is preferred.

Culture & Benefits

• Collaborative, kind, and curious work environment.
• Full-time hybrid work arrangement.
• Medical, dental, and vision insurance.
• 401(k) plan and unlimited paid time off.
• Opportunities for professional growth and advancement.
• This position is not eligible for visa sponsorship.