Customer Success Manager - Sportsbook

Location: New York, New York, United States. Hybrid working model within an office-first culture; international travel may be required.

Annualized salary: $100,000–$120,000, plus variable compensation.

Company

hirify.global provides sports technology and live data solutions that create interactive and personalized experiences for sports fans worldwide.

What you will do

• Manage the ongoing customer lifecycle for sportsbook clients and build relationships with multiple stakeholders.
• Support contract renewals, identify upsell and cross-sell opportunities, and help close high-value deals.
• Ensure contractual requirements are delivered and resolve customer, trading, and support issues promptly.
• Monitor customer performance against SLAs and produce KPI, revenue, and business reports.
• Lead or contribute to Customer Success projects and coordinate with commercial, operations, and support teams worldwide.
• Maintain client feedback systems and customer and contract data in the CRM, providing recommendations for improvement.

Requirements

• At least 3 years of proven success in a B2B commercial role.
• Experience with the end-to-end sales process for high-value deals and strategic customers.
• Strong written and verbal communication, analytical thinking, creative problem-solving, organization, and attention to detail.
• High technical proficiency in Excel, Salesforce, or other CRM systems.
• Willingness to travel internationally, sometimes at short notice.
• Passion for sports and/or sports betting.

Nice to have

• Experience in sports betting or sports technology industries.

Culture & Benefits

• Office-first culture with hybrid working models determined by role and location.
• Eligibility for the hirify.global Group benefits plan.
• Support for employee wellbeing and professional skill development.
• Inclusive environment focused on belonging and the ability to make a difference.
• Values centered on teamwork, courage, and driving change.