Claims Advocate Specialist

Location: Remote in the United States; California Home - G4

Salary: $20.34–$27.12 per hour

Company

hirify.global Home Warranty provides home warranty products and services to home sellers, buyers, and real estate agents as part of hirify.global’s publicly traded family of companies.

What you will do

• Investigate, analyze, and respond to complex claims escalated to management, corporate offices, or other business lines.
• Manage a high-volume caseload and resolve multiple customer inquiries through calls, chats, emails, and voicemails.
• Coordinate claim activity and relationships among brokers, sales field representatives, homeowners, and contractors.
• Explain claim options, denials, cash-outs, replacements, reimbursements, and payment requests.
• Support back-office work, pilot company initiatives, and serve as a subject matter expert.

Requirements

• High school diploma or equivalent; some college preferred.
• 3–5 years of customer service experience and demonstrated ability to handle complex claims.
• Strong communication, customer service, critical thinking, analytical, investigative, and time management skills.
• Basic mechanical, technical, contract, and home warranty industry knowledge.
• Proficiency with Microsoft Word and Outlook, plus the ability to navigate Microsoft Access.
• Ability to remain composed during escalated conversations and manage multiple cases simultaneously.

Culture & Benefits

• Inclusive, people-first workplace that supports individuality and equal opportunity.
• Medical, dental, and vision coverage based on eligibility.
• 401(k), paid time off, and paid sick leave.
• Employee stock purchase plan and additional benefits.