Customer Operations Advisor

Location: Tlaquepaque, Jalisco, Mexico; onsite, first shift

Company

hirify.global provides technology products and services and supports customer operations for business markets.

What you will do

• Serve as a first point of contact for customer inquiries and deliver solutions.
• Manage customer backlogs through digital tools and track processes end to end.
• Communicate order status and identify process improvement opportunities.
• Coordinate with internal teams and external customers to resolve business process issues.
• Provide data-based recommendations and drive cross-functional actions that improve customer experience, speed, predictability, and cash flow.
• Optimize day-to-day processes while complying with hirify.global regulatory policies.

Requirements

• First-level university degree or equivalent experience.
• 2–4 years of related experience in supply chain, customer service, procurement, or financial management.
• Mastery of English and strong verbal and written communication skills.
• Analytical problem-solving skills, effective time management, and clear prioritization.
• Intermediate knowledge of Microsoft Office, including Excel and PowerPoint.
• Self-driven mindset, emotional intelligence, resilience, growth mindset, and strong teamwork.

Nice to have

• Knowledge of S4-SAP and Order-to-Cash processes.

Culture & Benefits

• Customer experience is placed at the center of daily operations.
• Cross-functional collaboration supports process optimization and business improvement.
• Work schedule is full time on the first shift.
• Equal employment opportunity is provided in accordance with applicable laws.