Front & Back Office Medical Assistant

Location: Onsite at 3215 Winter Lake Rd, Lakeland, FL 33803, United States

Salary: $19.00–$23.00 per hour

Company

hirify.global provides advanced primary care through onsite, nearsite, network, and virtual health centers for employer and union plan members.

What you will do

• Answer phone calls and electronic messages, greet patients and visitors, and provide front-office support.
• Schedule appointments, maintain calendars, coordinate patient arrivals, and support efficient provider and room utilization.
• Maintain patient accounts, update personal and financial information, collect co-pays, and reconcile payments.
• File and retrieve patient records, enter data into the electronic medical record system, and scan or upload forms.
• Complete prior authorization and referral paperwork, manage communications, supplies, mail, and deliveries.
• Protect patient confidentiality and follow HIPAA regulations and protocols.

Requirements

• High school diploma or GED required.
• 1–3 years of related professional experience in a medical office environment, or an equivalent combination of education and experience.
• Proficiency with an electronic medical record system.
• Strong technical skills with Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, and PowerPoint.
• Excellent communication, customer service, organization, time management, and problem-solving skills.
• Ability to maintain confidential documents and communication with sound judgment and discretion.

Nice to have

• Associate degree in healthcare or a related field.
• Experience working with teammates, stakeholders, clients, vendors, and guests.

Culture & Benefits

• Monday–Friday schedule from 8:00 a.m. to 5:00 p.m.
• Work in an onsite primary care health center serving patients and providers.
• Inclusive, high-trust workplace culture.
• Pay may vary based on geographic location, experience, and skill level.