Call for Release - Customer Service Representative (Florida) Remote-10

Location: Remote within the United States; role identified for Florida

Salary: $16.04–$22.00 per hour. California, Colorado, New York, and Washington locations: $18.00–$24.00 per hour.

Company

hirify.global operates a global online vehicle auction platform connecting vehicle sellers with buyers through a network of facilities.

What you will do

• Contact body shops to confirm vehicle pickup details and obtain release authorization.
• Communicate with vehicle owners, insurance companies, shops, and tow companies to coordinate releases and transport.
• Arrange three-way calls and support personal-item removal from vehicles.
• Use the DeCode This tool to search VINs and collect vehicle information.
• Maintain accurate vehicle files, notes, and interaction records in the system.
• Make 100+ calls and process 60+ live lots daily while participating in weekly Teams meetings.

Requirements

• At least one year of office-support experience in customer service.
• High school diploma or GED.
• Strong phone and written communication skills.
• Typing speed of 45 WPM and basic 10-key proficiency.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong attention to detail, problem-solving, multitasking ability, a professional virtual appearance, and a quiet workspace.

Nice to have

• Bilingual communication skills.

Culture & Benefits

• 100% remote work with company-provided equipment.
• Daily performance feedback and clear performance goals.
• Weekly virtual team meetings and a collaborative remote work environment.
• Medical, dental, and vision coverage.
• 401(k) with company match, ESPP, paid vacation and sick leave, paid holidays, life and AD&D insurance, EAP, and discounts.
• Occasional overtime may be required.